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We recommend keeping your phone turned off or in Airplane Mode while you’re there. This could result in costly roaming fees. You may get service in some areas in Mexico, but your phone would be connecting to international towers. First, your Consumer Cellular phone is designed to work only within the United States.
We want our customers to enjoy their travels. borders, thus protecting them from any outrageous international roaming fees, which are mostly unregulated and can vary widely.Īn old expression tells us, "All roads lead to Rome." For Consumer Cellular customers, no matter which road they take…they never have to worry about roaming fees. And their Consumer Cellular phone will not work beyond the U.S. usage, and that includes Alaska and Hawaii. They are never charged a roaming fee for domestic U.S. Our customers also don’t have a roaming problem. Plus, they can check their usage online at any time of day or night.
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We allow them to upgrade their plan, as needed, to avoid unnecessary overage charges.
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Our free Usage Alerts system automatically notifies each customer when they get close to exceeding their plan’s limits. Simply put, our customers don’t have a bill shock problem. And for many the largest single cause of bill shock is international roaming. In a compelling statistic cited by the FCC chairman, 30 million Americans have faced bill shock in other words, one out of every six mobile phone users. But it points to bill shock as a serious problem in the wireless phone industry. Upon returning home from the trip he was surprised – one imagines not pleasantly so - to receive a bill for $62,000 from his wireless service provider for the download.
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While vacationing in Mexico, the man, with the best of intentions, used his wireless phone and a mobile broadband card to download the movie "Wall-E" for his nephew. You might recall the case of one cell phone user, whose unfortunate situation was big news in 2009.
Why am I talking about bill shock? Well, I just read an article in The Washington Post about customers paying too much in international roaming charges when compared with domestic roaming rates. But first a little more background before I tell you about those steps. The industry refers to this uh-oh experience as "bill shock."įortunately, here at Consumer Cellular, we’ve taken steps to ensure our customers are neither surprised nor shocked by the invoice they receive. And that’s especially true for cell phone users, who are often surprised these days by unexpected charges on their cell phone bill. Unless it’s a winning lottery ticket or a birthday party, people usually don’t like surprises.
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